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FAQs
Order
Once shipped, the customer receives an Email on the registered contact number and e-mail id containing the courier company name and tracking number.
your order will takes 4-7 hrs to ship an order. Once shipped, a product should be delivered to you within 4-7 hrs. However, there might be some delay in delivery due
to the below-mentioned reasons:
-If the area where you live is very interior in the region.
-Products with special nature corner assembly
-Natural calamities like heavy rain, earthquake,s, etc.
-Political disturbance, National and Regional holidays, etc.
Note that : -order placed outside normal duty hours will be delivered next day
you should contact us by mail ( [email protected] ) We will call you and confirm your availability and reschedule the delivery for you.
Sorry, as per company policy, a package can’t be opened before delivery is accepted.
But you can accept the package & get in touch with us later in case you have any concerns.
just send your order number to [email protected] and we will contact you
You can request for the item to be replaced or returned by sending us a mail on [email protected]
Cancellation & Returns
Go to Your Orders to display your recent orders.
Choose the order and select cancel order, and select an option from the Reason for return menu
Order can be canceled only before dispatch to couriers
It takes 2hrs to cancel the order once the request is received
Yes, electricity-store.com reserves the right to cancel any order under the following circumstances:
Incorrect or Incomplete information regarding the Customer’s address (Street number, Landmark, etc.), etc.
Of course, a product can be returned but only under the following circumstances:
-Product is physically damaged/defective
-Varies from the description on the website
-Wrong item delivered
Mentioned below are the criteria for Return
The customer should intimate us within 48hrs of receiving the order
For damaged product customer should intimate us within 48 hours of delivery
The product should be unused. Not even once
Brand packing should remain intact
The invoice should be available
All the tags/labels should be available
All products you bought on electricity-store.com
come with a manufacturer warranty, also You can check with the manuals provided with the product or you can contact us on [email protected]
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Useful Info
Contact Us
- +2 01558352521
- [email protected]
- Opening Hours: 9 am to 11 pm all days of the week
- Office No. 54, Second Floor, Zayed Mall, Al Bustan Street, Sheikh Zayed, Giza
© Copyright 2021 Electricity Store. By IKD.