Privacy Policy

Who we are

electricity-store knows how important privacy is to our customers. We want to make sure you understand how we collect and use your personal information
While this Privacy Policy applies to all of our services, we will also provide additional information about privacy related to specific services where necessary

OVERVIEW OF PERSONAL INFORMATION

Personal information refers to any information which can identify an individual – either directly or indirectly. It can refer, amongst other things, to a customer ID,
or to one or more specific identifying pieces of information, such as a name, email address, or postal address.
-What Personal Information do we collect about you?
When you browse our website or carry out actions such as the following:
• Create a customer account
• Place an order
• Sign up to our mailing list or subscribe to any other services that we offer
• Enter any competition, promotion, or prize draw
• Correspond with us, whether by phone, email, or live chat

ًWhat data we collect ?

• Name
• Date of birth
• Gender
• Address
• Email address
• Phone or mobile number
• Encrypted password and payment information
• Customer Service correspondence records
• Technical information about how you access and use our websites, including your IP address, browser type, referring URL, and operating system.
• Cookies – for more information see below

What is done with this information?

We use your information for the following:
• To process your orders. We use the relevant personal information described above (including your name, address, and
payment details) to process and deliver your order, add payments or refunds, and notify you of the status of your order.
• To provide Customer Support. If you contact our Customer Service (or vice versa), we will use your identification information to
identify you and other personal information such as your order information and contact history to process your request and
provide you with the best service possible. We’ll use your personal information to keep a record of when and why you contacted
us and to keep your contact details up-to-date.
• To improve our website and services. We use your personal information to help analyze and understand how you use our
products and services, to develop more interesting and relevant products and services, improve our website, as well as to
personalize the products and services we offer you.
• Fraud Prevention. To prevent or detect fraud or abuses of our sites.
• Marketing. If you consent, we will use your information to notify you of products or special offers that may be of interest to you.
We will send direct marketing communications to you via the channel you choose, such as email, phone, or social media. We
ask for your consent, where required by applicable law, in order to use the contact details you have provided to us to send
personalized marketing or retargeting communications. Please see below for more information on third parties and cookies
used to provide these services.

How long we will keep your information?

• Customer and order information will be kept securely on our system until you ask us to remove it. Note: Purchase information
retention is subject to regulatory mandates we must adhere to e.g. data retention requirements for tax reporting purchases.
• Encrypted Credit Card information will be purged every 365 days.
• Mailing List Subscriptions will remain active until you opt-out from specific lists.
• Cookies – please refer to the section below

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order,
arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that
specific reason only.
If we ask for your personal information for marketing purposes, e.g. to offer you special discounts, we will request
your permission explicitly, if not already granted.

How do I cancel my consent?

you may cancel consent to marketing communications by contacting us at [email protected]
Marketing will be terminated and any data specifically used for marketing purposes alone will be deleted.
Financial transaction data will be maintained as required by law.

If you have any queries about our Privacy Policy, please don’t hesitate to Contact us